Roles and Responsibilities:
To check, approve and qualify the Product as per standard technical specifications, Perform Inspections, checks and tests as per Sampling plan and release the Product.
Analyzing measured data and recording and reporting the non-conformance in the system. Controlling the non-conforming products and formulating of corrective and preventive actions to be taken as needed in the event of a product non-conformity.
Reviewing of the process capability through SPC data provided.
Ensure maintaining measurement Gauges, records, charts, reports & related documents.
Checking and monitoring the performance of the set standard product parameters as basis of achieving the quality level required by standards and the customers requirements.
Conducting product audits to ensure and maintain quality products.
Setting up activities and schedules for the department’s activities.
Handling of customers inquiries related to quality.
Maintaining a record of customer complaints and objections and overseeing the process for customer complaint processing
Monitoring performance by gathering relevant data and producing statistical reports.
Conducting of in office investigation related to product quality concerns.
Responsible for handling the Customer complaints raised by Sales dept., visiting the Customer sites to resolve the In office issues.
Coordinating with other Can Pack Group companies concerning quality matters.
Performing other necessary activities that may arise from time to time.
Liaising with customers' auditors and ensuring the execution of corrective action and compliance with customers' specifications
Establishing in cooperation with sales department, standards of service for customers or clients.
Ensure and monitor all Health & Safety regulations, rules, procedures and policies. Comply with all environmental requirements as stipulated in ISO 14001 and FSSC procedures and guidelines on Health & Safety.