Role & responsibilities:
Will be responsible for overall system and infrastructure availability (including data, voice and video) to all end-users and for timely escalation to central team.
Ensure usage and governance of various systems like IT Helpdesk, Asset management, Service Portal in view of ITIL framework-based processes.
Responsible for managing outsourced IT support Team and ensuring service delivery and SLA are complied with.
To provide technical support, guidance and supervision to local IT Support team and to ensuring required service levels are met.
Ensure proper IT asset management, maintenance of IT inventory, life cycle management and related documentation.
Ensures that systems, processes, and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery.
To work in coordination with central IT to establish standards and best practices for managing internal infrastructure,



including network, access rights, desktops, internal applications.
IT solutions like NextGen Antivirus, Endpoint Detection and Response (EDR), Data leak protection (DLP), Unified Endpoint Management / Mobile Device Management (UEM/MDM)
Office 365 Management
Video Surveillance (CCTV) implementation and maintenance, VMS administration and support
Audio/Video setup – implementation and maintenance
Catering to IT Infrastructure related requirements like - Data, Voice, AV, CCTV requirements at existing or upcoming offices.
Will be responsible for ensuring required documentation and audit related requirements pertaining to ISMS, IMS, BSC audits
Maintain documentation and process control related to IT audits.
E-waste management

📌 It Infrastructure Ahmedabad
🏢 Torrent Power
📍 Ahmedabad