Greet customers, listen to their concerns, and obtain a thorough understanding of vehicle issues.
Provide a warm and skilled customer experience, building rapport to enhance customer satisfaction.
Conduct initial inspections of vehicles to identify and document customer concerns.
Consult with service technicians to diagnose issues and recommend appropriate repair and maintenance solutions.
Clearly explain repair options, associated costs, and timelines to customers.
Provide accurate estimates and obtain customer approval before initiating any work on the vehicle.
Create and manage work orders, ensuring accurate documentation of customer information, vehicle details, and service requirements.
Coordinate with the parts department to ensure timely availability of necessary components.




Provide information on warranty coverage and additional services that may benefit the customer.
Keep customers informed about the status of their vehicles and any unexpected delays.
Identify prospects for upselling additional services or maintenance packages based on the vehicle's needs and manufacturer recommendations.
Maintain accurate records of customer interactions, service transactions, and vehicle details.
Complete service-related paperwork and documentation in a timely and organized manner.
Coordinate with CRM team in Closing Customer Escalations timely.
Maintain 900+ CSI for all customers.

📌 Service Advisor Hyderabad
🏢 Raam Autobahn
📍 Hyderabad