About Us

At SBI Card, the motto Make Life Easy inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an workplace where people can thrive and create a better future for everyone.

What s in it for YOU
SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD advantages
Commitment to the overall development of an employee through comprehensive learning development framework

Role Purpose

Responsible for the implementation of collection strategy for the telecalling alternate recovery team, track performance and ensure compliance to laid down processes and guidelines.

Role Accountability
Conduct recovery calls as per assigned portfolio to deliver on productivity and absolute recovery targets




Log accurate and relevant information of the conversation with the customer on system as per with recovery guidelines
Ensure proper documentation of customer interactions and raise alarms for any Early Warning Signals appropriately as per compliance procedures
Ensure adherence to internal guidelines and regulatory requirements in all activities performed
Ensure required hygiene metrics like TOS/wrap etc. are met as per given targets

Measures of Success
Money Recovered
Waiver Targets
No HRD Observations
Hygiene Targets (Wrap%/Not ready % etc. )
No adverse observations in internal/external audits
Process adherence as per MOU

Technical Skills / Experience / Certifications
Credit Card knowledge along with good understanding of recovery processes
Knowledge of dialer strategies

Competencies critical to the role
Stakeholder Management
Result Orientation
Process Orientation
Problem Solving Skills

Qualification

Graduate in any discipline

Preferred Industry

Credit Card

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Executive Recoveries Gurugram
🏢 Sbi Card
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