Key Responsibilities
Own one or more end-to-end operational journeys across the logistics life cycle.
Partner with Operations teams to identify bottlenecks, manual interventions, and process gaps.
Build scalable technology solutions that improve operational efficiency and customer experience.
Establish continuous feedback loops with Operations, Customer Support, and Business teams to identify recurring issues and prioritise improvements.
Use Power BI, SQL, and other analytical tools to identify trends, root causes, and improvement prospects.
Translate business requirements into PRDs, workflows, user stories, and acceptance criteria.
Work closely with Engineering and QA to ensure timely and high-quality product delivery.
Drive automation, process standardization, and operational excellence initiatives.
Evaluate industry best practices, emerging technologies, and AI-driven solutions to improve operations.

Preferred Experience

Experience working on products involving:
Pickup & First Mile
Linehaul & Hub Operations
Customs & Cross-border Logistics
Last Mile Delivery
NDR & RTO Management
Returns & Reverse Logistics
Customer Support & Operational Workflows
Operations Analytics & BI

📌 Senior Product Manager New Delhi
🏢 Ship Global
📍 New Delhi