Responsibilities
Collaborate with Sales, Customer Service, and Finance teams to resolve billing or statement issues and support timely cash application.
Assist the supervisor in executing and refining collection strategies to improve receivable performance.
Reconcile orders with customer records, validate credits/debits, process unapplied cash, and resolve account discrepancies.
Prepare and issue manual dunning letters across various levels in accordance with established procedures.
Monitor autodunning processes, identify deviations, and raise timely alerts for corrective action.
Track overdue accounts, perform credit risk assessments based on payment delays and aging, and escalate risks when necessary.
Coordinate with Legal teams on accounts requiring litigation or advanced recovery efforts.
Maintain detailed trackers and logs of collection communications, followup activities,



and customer commitments.
Engage with customers through calls, emails, and written communication to follow up on payments, resolve disputes, and provide invoice/statement copies as needed.

Qualifications
Bachelors degree in Finance/Accounting (preferred) or a relevant diploma.
Proficiency in MS Office with working knowledge of ERP/CRM systems.
45 years of experience in collections or customer service.
Robust verbal and written communication skills.
Basic understanding of accounting principles.

Competencies
Accuracy and attention to detail
Solid verbal and written communication
Customer interaction and negotiation
Team collaboration
Time management and prioritization

📌 Collections Analyst Pune
🏢 Ecolab Global Services
📍 Pune