Customer Service Support Advisor

Education: Graduate in any stream
Experience: Customer Service / Call Centre / BPO experience preferred

Key Responsibilities
Handle customer queries through Voice, Chat, and Back Office channels.
Provide accurate and timely resolutions within defined SLA and quality standards.
Handle customer complaints, objections, and escalations professionally.
Maintain process knowledge and achieve defined productivity and quality targets.
Perform necessary investigation using relevant systems and tools.
Ensure excellent customer experience and customer satisfaction.
Maintain adherence to assigned shifts, breaks, attendance, and process guidelines.
Identify and escalate process/queue-related issues to the appropriate team.

Required Skills




Excellent English verbal and written communication skills.
Minimum 40 WPM typing speed.
Strong customer service and interpersonal skills.
Positive active listening, questioning, and problem-solving abilities.
Strong multitasking and time-management skills.
Positive objection and complaint-handling skills.
Valuable computer proficiency and system navigation skills.
Working knowledge of MS Outlook, Word, and Excel.
Ability to work in a target-driven and team-oriented environment.
Good customer empathy, ownership, and attention to detail.

📌 Customer Service Executive Kolkata
🏢 Gradient M
📍 Kolkata