Job Responsibilities

Patient Handling Registration:
Greet and assist patientsvisitorsand attendants courteously.
Oversee the registration of patients for consultationsdiagnosticsand admissions.
Ensure accurate entry of patient details in the hospital information system (HIS).

Appointment Scheduling Coordination:
Schedule appointments for doctors and diagnostic services.
Coordinate with various departments to avoid overlaps and reduce patient wait times.
Confirm and follow up on patient appointments.

Billing Cash Handling:
Handle OPD/IPD billingadvance paymentsand receipt generation.
Reconcile daily cash collections and hand over to accounts as per policy.
Ensure correct application of discounts or insurance/tie-up billing as per guidelines.

Supervision Training:
Mentor and guide junior front office executives.
Handle escalated patient queries or service issues.




Train current team members on systems and SOPs.

Customer Service Complaint Resolution:
Address patient grievances and ensure prompt redressal.
Maintain high standards of hospitality and patient satisfaction.
Provide information on servicesdoctors availabilityand procedures.

Documentation Reporting:
Maintain front desk reportspatient footfall dataand feedback logs.
Ensure compliance with hospital SOPsNABH/JCI standardsand confidentiality protocols.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Executive New Delhi
🏢 Narayana Health (NH)
📍 New Delhi