Core Duties and Responsibilities
Branch Operations Management:
Oversee day-to-day operations of the branch, ensuring smooth functioning.
Implement and monitor operational procedures for customer service, transactions, and collections.
Customer Relationship Management:
Build and maintain strong relationships with customers.
Address customer grievances and provide timely resolutions.
Promote chit fund schemes to attract current customers.
Financial Management:
Monitor the financial performance of the branch.
Ensure proper accounting and timely reconciliation of funds.
Prepare and present periodic financial reports to senior management.
Sales and Marketing:
Develop and execute strategies to increase subscriptions for chit schemes.
Conduct promotional activities to attract recent customers.
Achieve sales targets set by the company.
Compliance and Risk Management:
Ensure compliance with government regulations and company policies.
Maintain proper documentation of agreements and financial transactions.
Identify and mitigate risks associated with operations and customer default.
Team Leadership:
Recruit, train, and manage branch staff.
Set performance goals and monitor staff performance.
Motivate the team to achieve individual and branch targets.
Collections and Recovery:
Oversee the collection of monthly subscriptions from members.
Manage defaulters and initiate recovery procedures as needed.
Reporting and Communication:
Prepare detailed reports on branch activities and submit them to regional or head office.
Communicate with other branches to share best practices and strategies.
Job Type: Full time
Pay: ₹25,000.00 - ₹30,000.00 per month
Education
Bachelor's (Preferred)
Experience:
total work: 1 year (Required)
Management: 1 year (Required)