Key Roles and Responsibilities
Monitor cloud infrastructure and respond to alerts from enterprise monitoring tools.
Perform L1 and L1.5 incident triage, troubleshooting, and remediation.
Manage incidents, requests, and operational tasks through ServiceNow.
Support GCP Compute Engine, IAM, VPC, DNS, Storage, Load Balancing, VPN and Logging services.
Participate in major incident bridges and war rooms.
Execute runbook-driven operational activities and health checks.
Support change reviews, risk assessments, pre/post implementation validations, and approved operational changes.
Maintain SOPs, runbooks, KEDB articles, and knowledge of repositories.
Provide shift handovers and operational reporting.
Identify automation, toil reduction, and service improvement prospects.
Primary Skills
Google Cloud Platform (GCP)
Linux Administration
Basic Networking: TCP/IP, DNS, VPN, Routing, Firewalls
Preferred / Optional Skills
AWS and Azure exposure
Kubernetes (GKE)
Docker
Terraform / Infrastructure as Code
GitHub, Azure DevOps, Jenkins
Ansible and workflow automation
Cloud Security and Governance