We are looking for a Customer Activation & Operations Executive to join our BD Connect team. The candidate will be responsible for onboarding customers, creating and activating their digital profiles, configuring NFC cards, and handling day-to-day website and backend operations.
This role is ideal for someone who is tech-savvy, detail-oriented, quick to learn current tools, and comfortable working with websites and digital platforms.
Key Responsibilities
Create and activate customer profiles on the BD Connect website.
Set up and configure customer accounts and NFC cards.
Enter, update, and manage customer information accurately.
Ensure customer profiles are complete, functional, and error-free.
Test NFC cards and verify that they are working correctly.
Handle basic website/backend operations and administrative tasks.
Assist customers with profile setup and basic technical issues.
Coordinate with the internal team to resolve technical or activation-related problems.
Maintain records of activated customers, cards, and pending activations.
Follow up on incomplete customer profiles and activation requirements.
Identify repetitive tasks and suggest ways to improve the activation process.
Maintain accuracy and confidentiality of customer information.
Support other day-to-day operational activities related to BD Connect.
Required Skills
Basic understanding of websites and web-based platforms.
Comfortable working with admin panels, dashboards, and online tools.
Good knowledge of Google Sheets / Microsoft Excel.
Basic technical troubleshooting ability.
Good typing and data-entry accuracy.
Solid attention to detail.
Good communication and coordination skills.
Ability to learn recent software and processes quickly.
Ability to manage multiple customer activations efficiently.
Preferred Skills
Experience with customer onboarding or operations.
Experience working with CRM, website dashboards, or SaaS platforms.
Basic understanding of domains, website links, QR codes, or NFC technology.
Basic knowledge of HTML/CSS or website management will be an advantage, but is not mandatory.