Industry: Customer Service / Operations
Customer Care Executive
We are looking for Customer Care Executives with robust communication skills and proficiency in regional languages.
Language Requirements
1 Resource: Tamil / Malayalam
1 Resource: Kannada / Telugu
1 Resource: Bengali / Odia / Assamese
1 Resource: Gujarati / Marathi
Key Responsibilities
Handle customer queries through calls, emails, and other communication channels.
Resolve customer issues professionally and within defined timelines.
Maintain accurate customer records and provide appropriate information.
Ensure a positive customer experience.
Coordinate with internal teams for issue resolution.
Experience: 6 Months
CTC: ₹28,000 – ₹30,000 per month
Quality Analyst – Customer Service (QA-CS) – 1 Opening
Responsibilities
Audit customer service calls and emails.
Monitor interactions for quality and process compliance.
Identify gaps and provide feedback to customer care teams.
Prepare quality reports and support process improvement.
Required Experience: Customer Service Call & Email Auditing
Experience: 6 Months – 1 Year relevant QA experience
Salary: ₹24,000 – ₹27,000 per month
Quality Analyst – BOT (QA-BOT) – 2 Openings
Requirements
Experience in call and email auditing.
Positive communication skills.
Proficiency in any of the following languages:
Tamil / Telugu / Hindi / English / Marathi
Responsibilities
Audit calls and emails as per defined quality parameters.
Identify quality gaps and provide actionable feedback.
Maintain quality reports and support process improvements.
Experience: 6 Months – 1 Year relevant QA experience
Requirements
Experience in call and email auditing.
Good knowledge of banking processes and products.
Robust analytical and communication skills.
Responsibilities
Conduct quality audits of customer interactions.
Ensure compliance with quality and process standards.
Identify gaps and recommend corrective actions.
Prepare and maintain quality reports.
Experience: 6 Months – 1 Year relevant QA experience
Salary: ₹24,000 – ₹27,000 per month
Location: Pune
Interested candidates can share their updated CV with the HR team at [email protected].
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
📌 Customer Care Associate Voice Jaipur
🏢 Resource IT and Non IT
📍 Jaipur
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