As a Customer Service Associate Lead Generation Support, you will manage digital leads received through approved channels, qualify prospects based on defined criteria, and support conversion outcomes through structured follow-ups. The role emphasizes data integrity, compliance, and disciplined execution within a volume-driven setting.
Key Responsibilities
Receive and manage digital leads through approved lead sources
Validate and qualify leads based on predefined eligibility and quality benchmarks
Engage with prospects via calls and approved digital touchpoints to confirm interest and requirements
Update lead status, remarks, and outcomes accurately within the CRM system
Conduct timely follow-ups to support lead-to-conversion outcomes
Maintain strict adherence to call handling standards, data hygiene, and compliance guidelines
Share daily and weekly performance reports as per defined governance
Consistently meet assigned productivity, accuracy, and conversion targets
Key Performance Indicators (KPIs)
Lead validation accuracy
Lead-to-conversion ratio
Call productivity and connect rates
CRM data accuracy and compliance
Schedule adherence and attendance
Job Requirements
Education
Undergraduates with relevant experience or fresh Graduates
Experience Skills
0 3 years of experience in lead generation, inside sales, or customer engagement roles
Positive verbal communication skills in English and a local language
Basic working knowledge of CRM tools and call-handling processes
Solid attention to detail and documentation accuracy
Ability to work extended operating hours with rotational offs
Result-oriented mindset suited to volume-driven environments
Work Mode
Work From Office (WFO)
Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Support Jobs In Gurgaon Lead Generation Hiring Gurugram
🏢 Fusion CX
📍 Gurugram
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