Industry: Health & Wellness | Nutraceuticals About Muditam Ayurveda
Muditam Ayurveda is a diabetes-focused health and wellness company dedicated to helping people manage Type 2 Diabetes. We provide trusted, natural, and result-oriented products backed by research. Our mission is to transform diabetes management and improve millions of lives. Who We’re Looking For
We are looking for proactive and customer-focused Customer Support Executives to manage customer queries related to RTO shipments, lost orders/data complaints, and service-related issues. This role requires excellent communication skills, problem-solving ability, and a strong focus on ensuring customer satisfaction. Key Responsibilities:
● Handle inbound and outbound calls/emails/chats related to RTO (Return to Origin), lost orders, delivery delays, and product-related issues.
● Provide clear updates to customers and resolve complaints in a skilled manner.
● Coordinate with logistics/courier partners to track and resolve RTO or lost order cases.
● Maintain accurate case records and update the CRM with every interaction.
● Escalate unresolved or critical cases to the operations/logistics team for faster closure.
● Proactively follow up with customers to ensure resolution and build trust.
● Meet performance metrics such as response time, resolution rate, and customer satisfaction (CSAT).
What We
Offer
● Competitive fixed salary with performance-based growth.
● Supportive and collaborative work culture.
● Regular learning and development opportunities.
● Stability and long-term growth opportunities within the company.
● Healthy work-life balance with daytime office hours. Requirements:
● Minimum Graduate qualification.
● Excellent spoken English & Hindi is mandatory.
● Fresher - 1 year of experience in Customer Support / BPO / E-commerce / Logistics.
● Strong problem-solving ability and patience while handling escalated cases.
● Ability to multitask and work under pressure.
● Comfortable working full-time from office (Chhattarpur location)
📌 Customer Support Representative Delhi (India)
🏢 Muditam Ayurveda
📍 India
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