Job Summary / Overview

We are looking for a Research Specialist to join our award-winning Global Customer Experience Lab. Through a proprietary database and methodology, the CX Lab provides reports and insights on consumer behavior that help our clients make informed decisions and improve their customer experience.

In this role, you will have the chance to develop and implement all aspects of customer experience research, including partnering with key stakeholders to frame problems, appropriately scope out and design the research outputs, analyze results, and present findings.

As a research specialist, you will be responsible for creating reports, overseeing outputs, and ensuring quality.

This position will suit candidates looking to blend research skills with a passion for bringing insights to life in a way that people understand and use.

The position is based out of India and will report to Portugal.

Key Responsibilities and Accountabilities
Support all aspects of research, including partnering with key stakeholders to frame problems, scope, and design research outputs, analyze results, and present findings
Translate data into actionable business insights that drive business outcomes
Create presentations and visual outputs
Validate outputs created




Drive research innovation and remain updated with new trends across the industry
Support the development of proposals
Participate in the training and development of internal and external team members
Support creation of analysis and materials to be presented to companies

Your Profile
Higher Education Degree (Market Research, Statistics, Marketing, Social Sciences, Business, etc.)
Minimum 3-year experience conducting custom research and insights projects in either client or agency
Knowledge of Statistics
Understanding of data analysis involving respondent-level survey data
Proficiency in MS Office – especially PowerPoint and Excel
Strong analytical and critical thinking skills
Proficiency in Data Analytics and Visualization Tools (SAS, SPSS, R, Power BI, etc.)
Fluency in English both written and spoken (mandatory)
Extreme attention to detail and accuracy
Strong communication and interpersonal skills
Enjoys working in a multicultural setting
Comfortable in working in different time zones
Must thrive working in a dynamic, quick-moving setting with a high workload
Positive attitude, solution-oriented and passionate about research

Pay: ₹484,163.21 - ₹1,390,135.51 per year

Work Location: In person

📌 Global Research Specialist Gurugram (India)
🏢 Bipender consultancy
📍 India