Provide first-level technical support to end users by troubleshooting hardware, software, operating system, network, and application-related issues. Handle and update support tickets within SLA, perform basic system configuration and troubleshooting, assist with user access and password-related issues, and escalate complex problems to L2/L3 teams. Ensure timely resolution, proper documentation, and a positive user experience.
Pay: ₹18,000.00 - ₹21,000.00 per month
Advantages
Food provided
Health insurance
Provident Fund
Work Location: In person
📌 It Support Engineer Kochi (India)
🏢 Instakart
📍 India
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