The Senior Process Associate (SPA) - Cash Application is responsible for ensuring accurate and timely application of customer payments across various payment channels. The role requires robust analytical skills, customer focus, and the ability to work with high volumes while maintaining accuracy and compliance with internal controls.
Responsibilities
Cash Posting Allocation Process and post customer payments (ACH, wire transfers, checks, credit cards) in ERP systems
Accurately apply payments to customer invoices based on remittance details
Research and resolve unapplied/unidentified cash on a timely basis
Maintain and monitor customer account reconciliations
Remittance Query Management
Review remittance advice from multiple sources (emails, portals, bank statements)
Coordinate with customers, AR teams, and internal stakeholders to clarify payment discrepancies
Reporting Compliance
Support daily/weekly/monthly cash application reporting as required
Ensure adherence to internal controls (SOX, audit compliance)
Assist in month-end closing activities including reconciliations and variance explanations
Process Improvement
Identify process gaps and propose enhancements for accuracy and efficiency
Participate in process standardization and automation initiatives
Support onboarding and training of new team members if require
Key Competencies
Attention to detail
Customer service orientation
Time management
Team collaboration
Process discipline
Adaptability
Qualifications
Bachelor s degree in Commerce, Finance, Accounting, or related field
3+ years of experience in AR - Cash Application in a shared services environment
Robust understanding of O2C/AR processes
Proficiency in MS Office
Robust analytical, problem-solving, and communication skills
Ability to manage high-volume transactions with accuracy
Proficient in handling calls and escalations with On-shore and Branches
Adaptable to work in shifts if required
Preferred Qualifications
Experience working with banking portals and lockbox systems.
Exposure to global customers
Knowledge of SLA/KPI-driven environments.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.