Sr. Support Engineer – JD & KRA
Provide L2 technical support for Desktop, Network & CCTV systems.
Troubleshoot hardware, OS, applications, LAN/WAN, switches, routers, and connectivity issues.
Install, configure, and maintain CCTV cameras, NVR/DVR, VMS, and related systems.
Perform field/site visits for installation, troubleshooting, preventive maintenance, and call closure.
Monitor and resolve technical issues within defined SLA timelines.
Coordinate with customers, vendors, and internal teams for issue resolution.
Maintain service reports, ticket updates, and technical documentation.
Escalate complex issues to L3/vendor teams when required.

KRA
Desktop & Technical Support
CCTV Installation & Troubleshooting
Network Support & Troubleshooting
Field / Site Support
Customer & Vendor Coordination
SLA & Ticket Management
Preventive Maintenance
Technical Documentation

Pay: ₹400,000.00 - ₹500,000.00 per year

Advantages
Health insurance
Provident Fund

Work Location: In person

📌 Sr Support Engineer Mysuru
🏢 RAMAN IT
📍 Mysuru