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Handling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support
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Working closely with L1level support team and development team to identify and troubleshoot reported issues
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Analyze and debug issuethat has been reported by customer.
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Identification and escalation of issues to appropriate team for urgent attention.
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Responsible for database support, troubleshooting the problems by writing SQL queries, deploy current patches on UAT and production server at IIS server
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Ensure customers remainsatisfied with the product by educating them about functional capabilities and possible upgrades.
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Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
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Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
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Escalate unresolved queries to respective departments for accurate redressal.
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📌 Sr Technical Associate No Outstation Candidates Ahmedabad
🏢 Spectra Technovision India
📍 Ahmedabad
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