Core Responsibilities
- Staff Supervision: Manage shift schedules, monitor team attendance, and guide front desk agents.
Guest Relations: Greet VIPs, handle special requests, and solve guest complaints quickly.
Operations Oversight: Oversee smooth room assignments, check-ins, check-outs, and billing accuracy.
Department Coordination: Work closely with housekeeping, maintenance, and sales teams.
Job Requirements
- Education: High school diploma or a degree in hospitality management.
Experience: 2 to 3 years working at a hotel front desk.
Skills: Solid communication, leadership, and problem-solving abilities.
Technical Knowledge: Familiarity with hotel property management systems (PMS).
Flexibility: Willingness to work irregular hours, weekends, and holidays.