Key Responsibilities
Handle inbound and outbound customer calls professionally.
Understand customer queries and provide appropriate solutions.
Provide accurate information about products, services, and processes.
Maintain a polite and professional communication style with customers.
Record customer interactions and update details in the system.
Follow up with customers whenever required.
Escalate complex issues to the appropriate team.
Achieve assigned customer service and call-handling targets.
Maintain good customer relationships and ensure customer satisfaction.
Follow company policies, processes, and quality standards.

Required Skills
Valuable verbal communication skills.
Basic proficiency in English and/or regional languages.
Positive listening and interpersonal skills.
Customer-focused attitude.
Basic computer knowledge.
Ability to handle customer queries patiently and professionally.
Willingness to work in a BPO/Call Center workplace.
Freshers with a positive attitude are welcome.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits
Flexible schedule
Food provided
Health insurance
Life insurance
Paid sick time
Paid time off

Work Location: In person

📌 Tellecaller Chennai
🏢 EPIQ INDIA SUPPORT SERVICES
📍 Chennai