A Technical Customer Support Executive will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.

Responsibilities:
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports




Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity.

Requirements:
Bachelor degree in Information Technology, Computer Science or equivalent
Proven 1+ working experience in enterprise technical support, IT support or as a technical engineer
In-depth knowledge in the Hospitality business
Robust problem-solving skills
Excellent client-facing skills along with Written and Verbal communication.

Job Type: Full time

Pay: ₹12,000.00 - ₹18,000.00 per month

Experience
total work: 1 year (Preferred)

Work Location: In person

📌 Technical Support Executive Belagavi
🏢 Ecobillz
📍 Belagavi