Job Summary

As a Member of Technical Staff 2 in SAN Engineering, you will be responsible for resolving complex customer-impacting issues across SAN and storage settings. You will partner with Support and cross-functional engineering teams to perform deep technical investigation, drive root-cause analysis, and deliver sustainable product fixes and improvements.

You will
Investigate and resolve complex customer issues across SAN, Fibre Channel, iSCSI, multipathing, SCSI/NVMe, and storage protocols.
Perform root-cause analysis using logs, traces, packet captures, core dumps, telemetry, and system debugging.
Reproduce issues, identify defects, and develop or validate code fixes and solutions.
Collaborate with Support, Development, QA, Product Management, and engineering teams to resolve issues.
Develop automation to speed troubleshooting, enhance efficiency, and reduce repeat issues.
Contribute to product reliability, supportability, and diagnosability via reviews and best practices.




Provide technical leadership and mentoring to build expertise in SAN troubleshooting and issue resolution.

Job Requirements
Extensive SAN/storage and enterprise storage experience
Knowledge of Google Cloud, distributed cloud, K8s, and container orchestration
Robust OS, networking, and distributed systems understanding
Proficient in C/C++ and Python with debugging skills
Analytical problem-solving for complex storage systems
Excellent communication and collaboration with global teams
Experience with Fibre Channel switches, SAN fabrics, multipathing, virtualization, NVMe/FC
Skilled in developing diagnostic and automation tools
Experience with enterprise customers and customer-facing teams

Education
Bachelor's or Master's degree in Computer Science or related field
2 - 4 years of relevant experience

📌 Software Engineer Bengaluru
🏢 NetApp
📍 Bengaluru