About the Role

As a Team Leader Outbound Operations, you will be responsible for managing day-to-day outbound support delivery, leading team performance, and ensuring adherence to operational metrics and people practices. You will play a key role in maintaining service quality, driving agent productivity, and supporting team engagement and retention.

Key Responsibilities
Lead and manage outbound support teams in an internal or premium contact center environment
Ensure consistent achievement of operational metrics, including productivity, quality, and customer experience
Apply solid people practices, including score calculations, performance parameters, ratings, and attrition management
Provide regular coaching, guidance, and performance feedback to team members
Ensure adherence to customer care processes, service techniques, and operational guidelines
Monitor team performance and implement corrective actions where required
Support workforce planning, scheduling, and daily operational alignment
Drive customer-service-oriented behaviors across the team
Maintain accurate reporting and documentation using standard tools and dashboards
Collaborate with operations and support functions to ensure smooth delivery





Responsibilities may evolve in response to changing business needs.

Job Requirements

Education
Graduate qualification from any educational field under the 10+2+3 format
Exceptional candidates at the undergraduate level may be considered.

Experience Skills
Minimum 1 year of experience as a Team Leader in an outbound support or customer support program
Experience in internal or premium contact center settings
Solid understanding of operational metrics and people management practices
Prior knowledge of customer care processes and service techniques
Proficiency in MS Office applications, including Excel, Word, and PowerPoint
Working knowledge of Green Belt, Lean concepts, and scheduling is an advantage
Strong customer-service orientation and leadership communication skills

Work Mode
Work From Office (WFO)

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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