Working hours: UK office hours 1:30 PM to 10:00 PM (Monday through Friday) About the Role
We are looking for a UCC / Unified Communications Engineer to manage and support enterprise voice, collaboration, and Contact Centre platforms. Key Responsibilities
Manage and troubleshoot UCC, VoIP, SIP, and IP Telephony systems.
Support Cisco UC/CUCM and Contact Centre platforms.
Troubleshoot call failures, voice quality, routing, and connectivity issues.
Handle P1/P2 incidents and critical platform alerts.
Perform root-cause analysis and coordinate with internal teams and vendors.
Support platform upgrades, changes, and out-of-hours testing.
Maintain technical documentation and incident records.
Required
Skills
3+ years of experience in UCC / Unified Communications / VoIP.
Solid knowledge of SIP, VoIP, TCP/IP, and networking.
Experience with Cisco CUCM / Cisco Collaboration.
Robust troubleshooting and incident management skills.
Positive communication and customer-handling skills. Good to Have
Cisco UCCX/UCCE or Contact Centre experience.
CUBE / SBC / Webex / Microsoft Teams knowledge.
MSP or Managed Services experience.
📌 Voip Engineer Ahmedabad (India)
🏢 iConsultera
📍 India
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