Job Description

Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a solid desire to help others

Responsibilities
Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and solid troubleshooting abilities
Collaborate and communicate effectively with peers, internal application and software development teams
Prioritize and communicate product defects and enhancements to development teams




Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
Enhance personal and professional growth by participating in Internal Development Programs
Work in a solid team environment

Qualifications
Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies
Windows/Linux system administration knowledge
Minimum of 2 years of IT customer service experience / strong customer focus
Minimum of 1 year of MicroStrategy Platform usage or administration knowledge
Able to support Strategy customers during EMEA hours
Strong analytical and troubleshooting skills and experience
Robust Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
Excellent oral and written English communication skills

Preferred
Cloud Certifications (AWS, Azure, Google Cloud)

Additional Information

The recruitment process includes online assessments as a first step (English, logic, business) - we send them via e-mail, please check also your SPAM folder

We work from the Pune office 5 days a week.

📌 Cloud Support Engineer I Pune (India)
🏢 MicroStrategy India
📍 India