Job Summary

The Assistant General Manager (AGM) is responsible for supporting the strategic and operational objectives of the organization by managing day-to-day business functions, leading cross-functional teams, ensuring operational excellence, driving revenue growth, and maintaining high standards of customer satisfaction.

Key Responsibilities

Business Operations
Assist in planning and executing organizational strategies.
Monitor daily business operations and ensure efficiency across departments.
Drive process improvements to enhance productivity and service quality.
Ensure timely execution of projects and operational targets.

Team Leadership
Lead, mentor, and develop departmental teams.
Set performance expectations and monitor employee productivity.
Conduct regular team meetings and performance reviews.
Foster a collaborative and high-performance work culture.

Sales & Business Development
Support sales planning and revenue generation initiatives.
Monitor sales performance against monthly and quarterly targets.
Coordinate with Sales, CRM, Marketing and Accounts for seamless operations.
Identify opportunities to improve customer acquisition and retention.

Client Relationship Management




Build and maintain solid relationships with customers, channel partners, and key stakeholders.
Resolve customer escalations professionally and within defined timelines.
Ensure excellent customer experience throughout the sales journey.

Financial & Administrative Management
Monitor departmental budgets and operational expenses.
Review MIS reports and business performance metrics.
Ensure cost optimization without compromising quality.
Coordinate with Accounts for billing, collections, and financial reporting.

Compliance & Governance
Ensure adherence to company policies and statutory regulations.
Maintain documentation, approvals, and operational records.
Coordinate internal audits and compliance activities.

Required Skills
Solid leadership and people management skills.
Excellent communication and interpersonal skills.
Strategic thinking and decision-making ability.
Solid analytical and problem-solving skills.
Customer relationship management.
Negotiation and conflict resolution.
Financial and business acumen.
Proficiency in MS Office and ERP/CRM systems (e.g., Farvision).
Strategic Planning
Operational Excellence.

📌 Assistant General Manager Agm Delhi (India)
🏢 Harmony Infra Ventures Ghaziabad
📍 India