We are looking for experienced professionals with a background in the US Mortgage or Banking domain to join our Voice Process team. The ideal candidate should possess excellent communication skills, solid process knowledge, and the ability to deliver a high-quality customer experience.
Key Responsibilities
Handle customer interactions related to the US Mortgage process through voice support.
Resolve customer queries while ensuring adherence to quality and compliance standards.
Demonstrate a strong understanding of US Mortgage processes and terminology.
Maintain accuracy, professionalism,
and service excellence in every interaction.
Eligibility
Minimum 18 months of experience in US Mortgage, Banking, or a related BFSI domain.
Candidates with domestic mortgage experience are also eligible.
Excellent verbal communication and comprehension skills (B1B5 proficiency preferred).
Strong analytical and problem-solving abilities.
Willingness to work in a 24x7 rotational shift setting with rotational weekly offs.
Preferred Profile
Experience in customer service or voice processes within the BFSI industry.
Exposure to mortgage operations and customer handling.
Ability to work efficiently in a fast-paced, performance-driven setting.
📌 Walk In Us Mortgage Specialist Noida (India)
🏢 Expert Staffing Solutions New Delhi
📍 India
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