Key Responsibilities: nnTeam Management: n- Lead, mentor, and motivate a team of customer service representatives. n- Conduct regular team meetings, one-on-ones, and performance reviews. n- Address team concerns and provide feedback for continuous improvement. nnPerformance Monitoring: n- Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). n- Set and track performance targets and KPIs. n- Implement strategies to achieve and exceed performance goals. nnQuality Assurance: n- Ensure adherence to quality standards and protocols. n- Conduct regular quality checks and audits of calls. n- Provide coaching and training to enhance service quality nnOther Requirements: Flexibility to work in different shifts, including nights and weekends. nnSolid understanding of customer service principles and practices. Ability to handle high-pressure situations calmly and effectively. nnCandidate must be ready to work in US shifts(Both way cab will be provided) nnInterested Candidates can share your CV - [email protected]. .

📌 Hiring For Team leader-International Voice-Immediate Openings (Bengaluru)
🏢 Sagility India
📍 Bengaluru