Job Description – Store Manager | SDB Jewellery

Position: Store Manager

Company: SDB Jewellery

Department: Retail / Store Operations

Experience: 3–5 Years

Salary: Up to ₹40,000 per month

Employment Type: Full-Time

Industry: Jewellery / Luxury Retail

Location: somajiguda

About the Role

SDB Jewellery is looking for an experienced and result-oriented Store Manager to lead the day-to-day operations of our jewellery showroom. The ideal candidate will be responsible for driving sales, managing the store team, maintaining inventory accuracy, ensuring an exceptional customer experience, and achieving overall store targets.

The candidate should have strong experience in jewellery retail or premium/luxury retail, excellent team-handling abilities, and a proven track record of achieving sales and business targets.

Key Responsibilities

1. Sales & Business Development

- Take complete ownership of store sales and revenue targets.
- Drive daily, monthly, and annual sales performance.
- Monitor sales KPIs such as conversion rate, average bill value, customer walk-ins, and repeat customers.
- Motivate the sales team to achieve individual and store-level targets.
- Identify opportunities to increase sales through upselling and cross-selling.
- Develop and maintain strong relationships with high-value and repeat customers.

2. Team Management

- Lead, supervise, and motivate the showroom sales team.
- Allocate daily responsibilities and sales targets to team members.
- Conduct regular performance reviews and provide constructive feedback.
- Train staff on jewellery products, selling techniques, customer service, and company SOPs.
- Ensure professional grooming, discipline, and punctuality of the team.
- Handle staff-related issues and maintain a positive working environment.

3. Customer Experience

- Ensure every customer receives a premium and personalised showroom experience.
- Personally handle important/high-value customers when required.
- Resolve customer complaints and service issues professionally and promptly.
- Maintain strong customer relationships to generate repeat business and referrals.




- Ensure the sales team follows proper customer engagement and follow-up processes.

4. Store Operations

- Ensure smooth day-to-day functioning of the showroom.
- Monitor opening and closing procedures and ensure adherence to company policies.
- Supervise billing, cash handling, POS operations, and documentation.
- Ensure compliance with company SOPs and operational guidelines.
- Coordinate with HO, accounts, marketing, and other departments as required.
- Prepare and submit daily/weekly/monthly store reports.

5. Inventory & Jewellery Stock Management

- Ensure proper handling, security, and maintenance of jewellery stock.
- Monitor stock movement, transfers, returns, and replenishment.
- Conduct regular physical stock verification and reconciliation.
- Ensure accurate inventory records and immediately report discrepancies.
- Coordinate with the inventory/operations team for stock requirements.
- Maintain strict compliance with jewellery security and handling procedures.

6. Visual Merchandising & Store Presentation

- Ensure jewellery displays are attractive, organised, and aligned with brand guidelines.
- Monitor product placement and ensure appropriate visibility of key collections.
- Maintain showroom cleanliness, ambience, and overall presentation.
- Coordinate promotional displays and campaign execution at the store level.

7. Reporting & Performance Monitoring

- Track daily sales and store performance against targets.
- Analyse sales trends and identify areas for improvement.
- Maintain customer and sales records accurately.
- Share regular performance reports with management.
- Monitor competitor activity and provide relevant market/customer feedback.

Required Skills & Competencies





- Solid knowledge of jewellery retail sales and showroom operations.
- Excellent sales and customer-handling skills.
- Strong leadership and team-management abilities.
- Target-oriented and commercially driven approach.
- Good communication and interpersonal skills.
- Strong negotiation and problem-solving skills.
- Good knowledge of inventory and stock management.
- Comfortable with POS/ERP systems and MS Excel.
- Ability to handle high-value customers professionally.
- Strong attention to detail, discipline, and integrity.
- Ability to work effectively in a fast-paced retail environment.

Education & Experience

- Graduate in any discipline; a qualification in Retail Management, Business Management, or a related field will be an advantage.
- 3–5 years of relevant experience in jewellery retail, luxury retail, fashion retail, or premium showroom operations.
- Prior experience as a Store Manager, Assistant Store Manager, Floor Manager, or Senior Sales Manager will be preferred.
- Candidates with proven experience in achieving retail sales targets and managing a team will be given preference.

Preferred Candidate Profile

The ideal candidate should be:

- A confident and customer-focused retail professional.
- Experienced in handling a jewellery showroom/store.
- Strong in team leadership and sales target achievement.
- Comfortable handling premium/high-value customers.
- Well-groomed, presentable, and professional.
- Strong in operational discipline and inventory control.
- Willing to take complete ownership of store performance.

Compensation

Salary: Up to ₹40,000 per month, depending on experience, skills, and current compensation.

Additional benefits/incentives: As per company policy.

Why Join SDB Jewellery

- Opportunity to work with a growing jewellery brand.
- Leadership role with ownership of showroom performance.
- Career growth opportunities within retail operations.
- Performance-driven work environment.
- Opportunity to build expertise in premium jewellery retail.

Interested candidates can share their updated CV with relevant jewellery retail experience.

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