Key Skills: Project Management, Stakeholder Management, Communications, Contact Center AI, Automation, Chatbots, User Experience, CRM, Natural Language Processing, Machine Learning, AI Agents
Roles and Responsibilities:
- Own project planning, execution, and delivery for contact center automation and chatbot programs.
- Coordinate requirements, solution scope, and rollout plans with contact center operations, product, and technology teams.
- Track milestones, risks, dependencies, and delivery timelines; drive issue resolution to keep programs on track.
- Ensure chatbot and automation use cases align with customer experience goals and operational workflows.
- Manage stakeholder communication and governance throughout the project lifecycle.
Skills Required:
- 12+ years of relevant experience in project management for contact center automation and/or conversational solutions
- Solid experience in Project Management.
- Hands-on experience in Contact Center Automation and Chatbot implementations.
- Experience delivering customer experience (CX) programs.
- Strong stakeholder management and cross-functional coordination skills.
- Knowledge of CRM systems.
- Understanding of Natural Language Processing (NLP) and AI-based conversational solutions.
- Excellent communication, planning, and problem-solving skills.
Education: Bachelor's Degree in Computer Science or related field
📌 Project Manager - Contact Center Automation/Chatbot_102021 (India)
🏢 MyCareernet
📍 India
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