Introduction:

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services.

More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview:

Manages complex LMS transactions, supports escalated query resolution, performs quality checks, and acts as a process SME for assigned CSOD LMS activities. The role provides guidance to junior team members and supports process discipline.

How you'll make an impact

Responsibilties:

- Execute complex LMS administration activities including curriculum configuration, learning assignments, equivalencies, certifications, learning object updates, and recurring reports.
- Act as first-level SME for assigned LMS workstreams and provide process clarification to team members.
- Review and validate transactions completed by Associates and Process Analysts, where required.
- Resolve escalated learner or stakeholder queries within defined scope and escalation guidelines.




- Perform error analysis and recommend corrective actions for recurring issues.
- Maintain and update SOPs, process maps, checklists, FAQs, and training guides.
- Support internal quality reviews, spot checks, audit preparation, and evidence collation.
- Participate in stakeholder discussions for status updates, requirement clarification, and process issue resolution.
- Coach junior team members on process execution, quality expectations, and system navigation.

About you:

Qualifications:

- High School education or equivalent and minimum of 6 years of experience.

Compensation and benefits:

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Perks page.

- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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