Key Responsibilities

Install, configure, harden, and maintain Service

Now MID Servers on Windows and Linux.

Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.

Support Service

Now Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.

Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.

Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.

Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.

Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.

Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.

Develop and maintain o

📌 ServiceNow MID Server Administrator-Senior Specialist (India)
🏢 ATT
📍 India