Role Summary

The Service

Now Platform Operation and Reliability Lead is responsible for leading end-to-end Service

Now platform support operations across Tier 1 and Tier 2 teams.

This role oversees production stability, service delivery, incident management, and continuous platform improvement while ensuring SLA compliance and stakeholder satisfaction.

This role will be responsible for driving reliability, availability, scalability, and operational excellence of the enterprise Service

Now platform.

This role combines Site Reliability Engineering (SRE), platform operations leadership, service governance, automation, observability, and production support strategy.

The Platform Operations Lead acts as the primary escalation point for critical incidents, drives operational excellence, and provides leadership across multi-instance Service

Now environments.

Experience: 10+ years

Key Responsibilities

Production Support Leadership

Lead day-to-day operations of Service

Now production support a

📌 Senior ServiceNow Engineer – Platform Operation and Reliability Lead (Whitefield)
🏢 ATT
📍 Whitefield