HCLTech is hiring for OTC Collection - Bangalore

Location : Bangalore

Experience :

Lead Analyst- 5 to 8 Years (Team handling experience mandatory)

Responsibilities:

- Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
- Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
- Accountability for debt and cash targets achievement on a quarterly/monthly basis
- Full compliance with all associated internal and Sarbox controls
- Written / oral communication on open balances + reconciliation of accounts for portfolio
- Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management
- Correct handling of UMCC as per ICMP guidelines




- Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections
- Implementation of service stops/ remove stops according to process
- Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
- Participation in month end reporting closing activities in alignment with ICMP
- Point of escalation for team members for complex issues.
- Mentor for team, supporting and coaching on an ongoing basis.
- Detection and help for process improvement opportunities for collection + system improvements
- 10-15 customers calls a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)

Looking for candidate with an immediate to 30-day notice period.

Interested candidates, kindly register below link

HCLTech_O2C Collection_ Bangalore – Fill out form

📌 HCLTech is hiring for OTC Collection - Bangalore (Coimbatore)
🏢 HCLTech
📍 Coimbatore