A ServiceNow Strategic Portfolio
Management (SPM) Expert will drive requirement workshops, configure
workflows, and enhance portfolio visibility for leadership to improve the
process and SPM module. Key responsibilities include creating user stories,
configuring dashboards, developing customizations, improving the process and
providing technical and functional expertise on the module and process.

Responsibilities

- Requirements Gathering: Plan and
lead workshops to translate business goals into technical specifications.
- Solution Configuration: Implement
SPM applications including Demand Management, and Project Portfolio
Management (PPM), Strategic Planning, Portfolio Planning.
- Process Optimization: Analyze and
improve existing workflows for increased efficiency, usability, and
strategic alignment. Deep dive in the functional process with the business
and make it lean and effient.
- Technical Implementation: Build or




customize workflows, configure portals, manage data, develop
customizations as required
- System Testing: Conduct functional
testing, UAT, and resolve defects prior to deployment.
- Stakeholder Engagement: Collaborate
with Portfolio Managers and leadership to ensure SPM alignment with
business needs

Qualifications

- Platform Expertise: Deep
understanding of ServiceNow PPM, SPM Strategic Planning, Next Experience
(ServiceNow Workspaces)
- Certifications: Certified System
Administrator (CSA) and Certified Implementation Specialist (CIS) - PPM
are highly preferred.
- Methodologies: Familiarity with
Agile, Waterfall, and hybrid project management, plus ITIL framework.
- Analytical Skills: Ability to use
Scenario Planning to simulate decisions.

📌 ServiceNow SPM (Karnataka)
🏢 Terrabit Consulting- India
📍 Karnataka