Assistant Manager Customer Success

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

3 year(s)

3 year(s)

Apply By

Not Provided

Posted few hours ago

Job

Be an early applicant

About the job

Looking for Assistant Manager | Customer Success

3-5 years of experience ,advance in tools like MSO data Analyst, system thiniking, manage team.

Preferred Industries (ISO 17025).

Location : Bengaluru

Mode : Onsite

Language : Kannada is Mandate

The Asst. Manager Customer Success will be responsible for managing key customer

relationships, coordinating customer requirements with internal testing/technical teams, ensuring

timely project execution and deliverables, and supporting customer retention and business

growth. The role also includes responsibility for store/inventory handling, inward and outward

movement of samples and materials, and company/project asset management.

Key Responsibilities

Manage key customer relationships and ensure high customer satisfaction.

Act as the primary coordination point between customers and internal technical/testing

teams.

Understand customer testing requirements, coordinate feasibility and quotations, and

follow up for PO/WO confirmation.

Track project progress, testing schedules, reports and deliverables and provide timely

customer updates.

Coordinate sample movement, documentation and other customer/project requirements as

applicable.

Handle customer concerns, escalations and closure of action items in coordination with

internal teams. Maintain CRM/customer records, MIS reports.

Support sales and marketing initiatives, customer visits, meetings and business reviews.

Coordinate internally to ensure smooth execution of customer commitments and timely

resolution of operational issues.

Support process improvements to strengthen customer experience, retention and

operational efficiency.

Ensure proper documentation, traceability and communication for samples, assets,

projects and customer commitments.

Manage store/inventory handling, including inward and outward movement of samples,

materials and related documentation.

Maintain and monitor company/project assets, including asset records, allocation,

movement.





Customer Success & Account Management

Build and maintain strong relationships with customers and act as a single point of contact.

Understand customer expectations and proactively communicate project status, timelines

and deliverables.

Monitor customer satisfaction and address concerns before they impact customer

experience.

Support customer reviews, feedback collection and improvement initiatives.

Testing & Project Coordination

Understand customer requirements related to testing, inspection and engineering services.

Coordinate with technical/testing teams for feasibility, scheduling, execution and reporting.

Follow up on testing progress, pending actions, draft reports and final deliverables.

Coordinate sample receipt, movement, identification and documentation with concerned

teams.

Escalate technical or operational constraints appropriately and ensure closure of agreed

actions.

Store, Sample & Asset Management

Coordinate and monitor inward and outward movement of samples, materials and project-

related items.

Ensure proper documentation and traceability for received, transferred, dispatched and

returned samples/materials.

Maintain records of company and project assets, including allocation, movement and

custody. Coordinate with internal teams for safe handling, timely movement and availability of

required samples/materials.

MIS, CRM & Reporting

Maintain accurate customer and project information in CRM systems.

Prepare and maintain MIS and periodic reports covering customer activities, project status,

business opportunities and pending actions.

Track customer follow-ups, quotations, PO/WO status, testing progress and deliverables.

Provide timely updates to the Manager Customer Success and relevant management

stakeholders.

Sales & Business Support

Support sales and marketing initiatives, customer meetings, visits and business reviews.





Coordinate quotations and proposals and follow up with customers for confirmation.

Work closely with sales and technical teams to support business conversion.

Required Skills & Competencies

Customer relationship management and client servicing

Understanding of testing/inspection/engineering services

Quotation and proposal coordination

Project and test coordination

Strong verbal and written communication

Negotiation, follow-up and stakeholder management

Problem solving and escalation management

CRM and MS Office proficiency

MIS preparation and reporting

Organization, documentation and attention to detail

Ownership, accountability and ability to work with cross-functional teams

Key Performance Indicators

Customer satisfaction and retention

Timely project/test coordination and closure

Timely response and resolution of customer concerns

Accuracy and timeliness of CRM/MIS reporting

Effective sample, store and asset traceability

Quotation/PO/WO follow-up and business conversion support

Compliance with internal processes and documentation requirements

Role Expectations

The position requires strong ownership, proactive follow-up, customer focus and effective

coordination across Sales, Customer Success, Testing/Technical, Store/Operations and other

internal teams. The role is expected to ensure that customer commitments are tracked through toclosure while maintaining accurate records .

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 3 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Market-competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Assistant Manager Customer Success (Bengaluru)
🏢 startuphr.consulting
📍 Bengaluru