- Provide L2/L3
production support for SAP CRM in an SAP R/3
environment
- Analyze
and resolve incidents, service requests, and problem tickets within
SLA timelines
- Troubleshoot
issues related to:
- Sales,
Service, and Marketing processes
- Business
Partner and master data
- Transaction
processing and reporting

- Work
closely with end users to understand issues and deliver functional
solutions
- Perform root
cause analysis (RCA) and implement preventive measures
- Configure
minor system changes and enhancements as per business requirements
- Support data
corrections, uploads, and system reconciliation tasks
- Monitor
and manage CRM middleware queues and resolve
integration issues
- Liaise
with technical teams (ABAP, BASIS) for bug fixes and developments
- Support system
upgrades, patches, and regression testing
- Prepare
and maintain documentation:

- Functional
specs
- Support
procedures
- Knowledge
base articles

- Participate
in on-call support or shift rotations, if required

Responsibilities

- Provide L2/L3
production support for SAP CRM in an SAP R/3
workplace
- Analyze




and resolve incidents, service requests, and problem tickets within
SLA timelines
- Troubleshoot
issues related to:
- Sales,
Service, and Marketing processes
- Business
Partner and master data
- Transaction
processing and reporting

- Work
closely with end users to understand issues and deliver functional
solutions
- Perform root
cause analysis (RCA) and implement preventive measures
- Configure
minor system changes and enhancements as per business requirements
- Support data
corrections, uploads, and system reconciliation tasks
- Monitor
and manage CRM middleware queues and resolve
integration issues
- Liaise
with technical teams (ABAP, BASIS) for bug fixes and developments
- Support system
upgrades, patches, and regression testing
- Prepare
and maintain documentation:

- Functional
specs
- Support
procedures
- Knowledge
base articles

- Participate
in on-call support or shift rotations, if required

Qualifications

Any Degree

📌 SAP CRM (Karnataka)
🏢 Terrabit Consulting- India
📍 Karnataka