Job Type: Full-time

Customer Support SpecialistLocation: Gurugram, HaryanaEmployment Type: Full-timeOpenings: 50Salary: ₹20,000 – ₹39,000 per monthWorking Hours: 9:30 AM – 6:30 PMWorking Days: Monday to SaturdayExperience: 1+ yearJob DescriptionWe are hiring Knowledge Process Associates (KPA) for a leading domestic BPO in Gurugram.The ideal candidate will be responsible for handling customer interactions, resolving queries, maintaining accurate records, and ensuring a high-quality customer experience while following defined processes and quality standards.Key ResponsibilitiesHandle inbound customer calls and emails professionally.Understand and resolve customer queries accurately and efficiently.Provide appropriate information and solutions based on customer requirements.Maintain and update customer information in CRM systems.Escalate complex or unresolved issues to the appropriate team.Follow company policies, processes,



and quality standards.Maintain a customer-focused approach throughout every interaction.Ensure accurate documentation of customer interactions.Eligibility & QualificationsGraduate in Science, Pharmacy, or a related field.Minimum 1 year of experience in Customer Support, KPO, BPO, or a similar role.Excellent verbal and written communication skills.Good customer-handling and problem-solving abilities.Basic computer knowledge and familiarity with CRM systems.Ability to work independently as well as part of a team.What We OfferCompetitive salary of ₹20,000 – ₹39,000 per month.Full-time employment opportunity.Chance to work with a leading organization in the BPO/KPO sector.Professional growth and learning opportunities.Work LocationGurugram, HaryanaApply now if you meet the eligibility criteria and are looking for an chance in customer support/KPO operations.

📌 Customer Service Specialist (Gulbarga)
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📍 Gulbarga