- Design, implement, and maintain ServiceNow ITSM solutions to meet business requirements.
- Develop and maintain CTA (Change, Problem, Incident) processes, workflows, and procedures.
- Collaborate with stakeholders to identify opportunities for process improvements and optimize IT operations.
- Provide technical guidance on Discoverer reports, dashboards, and other analytics tools.
Job Requirements :
- 10-19 years of experience in IT services & consulting industry.
- Solid expertise in ServiceNow platform including ITOM (IT Operations Management), CMDB (Configuration Management Database), Discoverer reporting tool.
- Proven track record of implementing successful change management initiatives using Change Management module (CTA).