Role & responsibilities

What is Lokal -

Lokal - India's largest hyperlocal platform in Indian languages is focussed on building a world-class product for non-english speakers in India by providing them local information, classifieds and evolving with more meaningful use cases every day. We are operational in Andhra Pradesh, Telangana, Tamil Nadu, Kerala, Karnataka, Maharashtra and Gujarat with 45M+ downloads as on today.

Our Vision - One platform for all of regional Indias needs.

Our story - Lokal(Behtar Technology Private Limited), headquartered in Bengaluru was founded by IIT Alumni, Jani Pasha and Vipul Chaudhary in the year 2018 to build Web 2.0 for tier 2 & tier 3 cities in India. We recently raised our Series A from a global Marquee VC. Lokal also has YCombinator, 3one4 capital, India Quotient, RB Investment as investors . We are being heard: Tech Crunch, Forbes, Economic Times

We are hiring for our sister app - Dostt , an audio and video platform. Currently, we operate in Telugu, Tamil, Kannada, Malayalam, and Hindi. As we expand rapidly, we are seeing significant growth.

Job Summary:

We are looking for a motivated, proactive, and results-driven Telecaller to join the Dostt onboarding & retention team. The Telecaller will be responsible for onboarding, engagement, retention, and support operations for hosts/partners on the platform.

The role involves high-volume outbound calling, follow-ups, onboarding coordination, retention activities, and handling partner concerns professionally. Candidates should possess strong communication skills, patience, persuasion ability, and a customer-centric approach.

Based on business requirements and individual performance, candidates may be aligned to onboarding operations, retention operations, or partner engagement activities.

Key Responsibilities:

- Make outbound calls to potential and existing hosts/partners.
- Onboard and train new hosts as per platform guidelines.




- Assist users with profile completion, onboarding steps, and activation.
- Follow up on pending onboarding and verification activities.
- Engage with existing hosts to improve platform activity and retention.
- Contact inactive users and work towards reactivation.
- Educate hosts about platform features, policies, incentives, and opportunities.
- Resolve basic host concerns and coordinate escalations with internal teams.
- Maintain detailed records of calls, follow-ups, onboarding status, and escalations.
- Achieve daily/weekly/monthly operational and productivity targets.
- Ensure professional communication and positive host experience during interactions.
- Stay updated with platform processes, operational changes, and promotional activities.

Requirements:

- Bachelors degree preferred.
- Proven experience as a Telecaller, Customer Support Executive, Retention Executive, or in a similar role.
- Excellent verbal communication skills in Kannada/Telugu/Malayalam/Tamil/Hindi (Read, Write & Speak preferred).
- Strong listening, persuasion, and objection-handling skills.
- Ability to handle repetitive follow-ups and target-based work environments.
- Comfortable handling host rejection and difficult conversations professionally.
- Basic knowledge of computer operations, CRM tools, Google Sheets, and Excel.
- Ability to work independently in a remote setup.
- Positive attitude and ability to work collaboratively within teams.

Preferred Candidate Profile:

- Candidates with telecalling, onboarding, retention, customer support, or engagement experience will be preferred.
- Comfortable with outbound calling and operational targets.
- Strong follow-up discipline and ownership mindset.
- Patient and empathetic while handling users.
- Comfortable with rotational shifts and remote work setup.
- Valuable communication consistency and reliability.

Shift Details:

- Rotational shifts including night shift
- Work From Home

Interested candidates call me - Jabeen HR, (phone hidden)

📌 Tele Caller (Hyderabad)
🏢 Lokal
📍 Hyderabad