* 4-7 years of hands-on experience with the Medallia Experience Cloud platform.
* Experience leading end-to-end implementation and deployment of Medallia CX/VoC programs.
* Expertise in configuring Org Hierarchy, User Files, role-based access, and platform administration.
* Experience designing and managing Auto Importer, data feeds, file-based imports, scheduled integrations, and APIs.
* Experience designing dashboards, reports, alerts, workflows, and user permissions aligned to business requirements.
* Experience with Medallia Text Analytics, Speech Analytics, AI capabilities, and advanced reporting.
* Experience with Salesforce, APIs, and enterprise integration patterns.
* Robust understanding of Customer Experience (CX), Voice of Customer (VoC), and enterprise feedback management.