HCLTech is hiring for OTC Collection - BangaloreLocation : BangaloreExperience :Lead Analyst - 5 to 8 Years (Team handling experience mandatory)Responsibilities:Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAsImplementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.Accountability for debt and cash targets achievement on a quarterly/monthly basisFull compliance with all associated internal and Sarbox controlsWritten / oral communication on open balances + reconciliation of accounts for portfolioAssignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection managementCorrect handling of UMCC as per ICMP guidelinesTimely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collectionsImplementation of service stops/ remove stops according to processEntry /resolution activities of /for queries (with regard to collection activities) with communication to customerParticipation in month end reporting closing activities in alignment with ICMPPoint of escalation for team members for complex issues.Mentor for team, supporting and coaching on an ongoing basis.Detection and help for process improvement opportunities for collection + system improvements10-15 customers calls a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)Looking for candidate with an immediate to 30-day notice period.Interested candidates, kindly register below linkHCLTech_O2C Collection_ Bangalore – Fill out form

📌 HCLTech is hiring for OTC Collection - Bangalore (Mumbai)
🏢 HCLTech
📍 Mumbai