Service Head / Service Manager

Department: Service & After-Sales

I

Key Responsibilities

- Manage complete after-sales service operations for Inverters, UPS systems and Lithium Batteries.
- Handle and resolve customer complaints, service requests and technical issues efficiently.
- Coordinate with customers through calls, WhatsApp and other communication channels regarding service issues and follow-ups.
- Manage service tickets/complaints and ensure timely closure within defined TAT.
- Coordinate with service engineers/technicians for installation, troubleshooting, repair and maintenance.
- Monitor post-service issues, repeat complaints and customer feedback, and ensure proper resolution.
- Manage service inventory and spare parts, including stock monitoring, issuance and reconciliation.




- Coordinate with the store team for availability and movement of spare parts and service materials.
- Maintain proper records of complaints, service visits, replacements, repairs, warranty claims and spare parts.
- Handle warranty and replacement cases and coordinate with internal teams/manufacturers wherever required.
- Track service performance, pending complaints and technician productivity.
- Prepare regular service reports, MIS and escalation reports for management.
- Identify recurring product/service issues and coordinate with the technical/product team for corrective action.
- Ensure a high level of customer satisfaction and after-sales support.

📌 Walk-in || Service Manager (New Delhi)
🏢 White Paper Advisory
📍 New Delhi