Transcom India is Hiring! | Customer Support Executive, International Chat (E-commerce Seller Support)
Be Part of Something Big! New Project Launch in Pune!
Transcom India is expanding its footprint with an exciting brand-new global e-commerce process. We are looking for sharp, customer-first professionals to join our dynamic team in Pune.
If you have a passion for seller support and thrive in a fast-paced international chat environment, this is your chance to elevate your career with a global CX leader!
Role Overview
- Designation: Customer Support Executive
- Process: International Chat (E-commerce Seller Support)
- Location: Pune (In-Office)
- Compensation: Up to 3.5 LPA 4.2 LPA (35,000 CTC/month) + Performance Incentives
- Shifts: Rotational Shifts (5.5 Days Working)
- Perks: Company-provided Cab Facility available
- Hiring Mode: 100% Virtual Interview Process
Key Responsibilities
- Provide high-quality real-time chat support to international sellers on an global e-commerce platform.
- Resolve seller inquiries across orders, payments, logistics/deliveries, returns, payouts, and account management.
- Maintain high customer satisfaction (CSAT) scores while meeting defined chat handling and resolution metrics.
- Handle complex merchant queries with structured problem-solving and clear, professional written communication.
Candidate Profile & Eligibility
- Mandatory Requirement: Minimum 1 year of experience in an International Voice or Chat Process.
- Domain Experience: Prior E-commerce Seller Support experience is MANDATORY.
- Communication: Exceptional written English skills with impeccable grammar, syntax, and typing speed.
- Education: Open to both undergraduates & graduates.
- Flexibility: Comfortable working in rotational shifts and a 5.5-day work week.
Why Transcom India?
- Career Growth: Early-mover advantage on a newly launched global project.
- Competitive Pay: Best-in-class salary package up to 35,000 CTC + benefits.
- Hassle-Free Commute: Doorstep/nodal cab facility provided.
- Work Culture: People-first, inclusive, and cooperative environment.
How to Apply Ready to take the next step in your career?
Walk-In Interview & How to Apply
Ready to take the next step in your career? Walk in directly for an interaction with our HR team!
- Venue: Office No. 214, 2nd Floor, Rush Hub Bliss Bay, Near Kothari Hyundai, Kharadi, Pune, Maharashtra 411014
- Timings: 10:00 AM 7:00 PM
- What to Carry: An updated copy of your resume and valid photo ID proof.
Can't make it in person? Click "Apply Now" to schedule your virtual interview! Connect with Our HR Team
HR Priya - 93097 66205
HR Bhagyashree - 83088 08566
📌 Walk-in || Seller Support Executive (Pune)
🏢 Transcom
📍 Pune