Mphasis WalkIn Drive Technical Service Desk

Date: 12th Aug'26

Time: 12 PM 4 PM

Venue: EON Kharadi Infrastructure Pvt. Ltd.,

Cluster C, Wing 3, 5th Floor,

Plot No. 1, Survey No. 77, MIDC, Kharadi, Pune 411014

Exp required - 1 Year + Required

Graduation Mandatory

Excellent communication skills Required

Who are we looking for

Level 2 Technical Support Engineer

Years of experience needed 1 to 2 years

Technical Skills

- Handson experience with Windows Mac OS environments
- Excellent problem solving and communication skills
- Handson experience with Windows Mac OS environments
- Good understanding of computer systems mobile devices and other tech products
- Familiarity with remote desktop applications and help desk software eg Webex LogMeIn Bomgar
- Knowledge on Citrix Virtual Apps AWS technology and Desktop
- Basic knowledge on Virtualization technology
- Graduate 1 plus years of relevant experience

Management Skills

- Knowledge on Ticketing tools eg ServiceNow RemedyForce
- Familiar to the Citrix AWS workplace
- Aware of ITSM Process Incident management
- Inbound calls taking




- Talk to End Users through a series of actions either via phone email or chat until they have solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams eg software developers
- Prioritize and manage several open issues at one time
- Document technical knowledge in the form of notes and manuals
- Refer to internal database or external resources to provide accurate tech solutions

Behavioral Skills Ability to diagnose and troubleshoot basic technical issues

Proven work experience as a Technical Support Engineer Desktop Support Engineer IT Help Desk Technician or similar role

Provide prompt and accurate feedback to customers

Ensure all issues are properly logged

Certification

MCSE CCA ITIL foundation is an added advantage not mandatory

Immediate joiners preferred

Candidates are required to bring a hard copy of their resume. Please mention HR Apoorva name on it.

#TechnicalSupport #JobOpportunity #MphasisWalkInDrive

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