Customer Care Associate

ROLE:

Customer Care Associate

REPORTING TO:

Department Manager

Qualification:

Under Graduate / Graduate

Age:

Between 18 Yrs to 30 Yrs

Preferred Industry:

Retail

Basic screening: Basic English communication skills and well groomed

Preparation for Sale

- Personal Grooming
- Display of fresh stock as per plan (planogram).
- Recovery, replenishment and display of merchandise from trial rooms, RBI, cash points, and customer service desk.
- Checking whether all merchandise has price tags and security tags.
- Upkeep of the section cleanliness, removing cartons and packets.
- Knowledge of the day’s targets and previous day’s store and section achievement.
- Knowledge of in - store schemes, promotions and events.

Visual Merchandising

- Color blocking, size blocking
- Ticketing, Signages and size stickering in consultation with the Unit VM Head.
- Changing focal points and displays with UVM on a regular basis.

Selling

- Greeting and Attending customers.
- Maintain database of important and regular customers.
- Suggestive selling, Cross Selling and Add – on sales




- Knowledge of slow movers, fast movers
- Taking Customer requirement.

Product Knowledge

- Knowledge of the Fabrics, Brands, Styles, Sizes in one’s section.
- Knowledge of the size and style availability of merchandise.
- Knowledge of the new product launches in the store.
- Knowledge of current market trends and competitors in same categories. Knowledge of alternative outlets that sell the same categories.

Stocks

- Taking proper care of merchandise.
- All merchandise should have security tags and price tags.
- No merchandise on display for the customer should be defective or damaged.
- Global Counts
- Perpetual inventory Count System.

Security / Vigilance

- Ensuring that all merchandise is tagged (soft tag/hard tag).
- Vigilant against pilferage, shop lifting etc.

Feedback to Supervisor

- Slow movers and quick movers of the section.
- Feedback of customers regarding merchandise (quality, style, brand) store, facilities, conveniences etc.

📌 Walk-in || Customer Care Associate-Freshers (Mumbai)
🏢 Shoppers Stop
📍 Mumbai