Job Title - CRM Executive

Job Summary

We are seeking a detail-oriented and proactive CRM Executive to manage customer relationship management (CRM) activities, support the sales team, and ensure accurate tracking of leads, customer interactions, and sales performance. The ideal candidate will help streamline CRM processes, improve customer satisfaction, and contribute to business growth through efficient sales operations and data management.

Key Responsibilities

- Manage and maintain the CRM system with accurate and up-to-date customer and sales information.
- Track, assign, and monitor sales leads to prevent lead leakage and ensure timely follow-ups.
- Support the sales team by maintaining customer records, sales pipelines, and related documentation.
- Generate and analyse sales, customer, and performance reports for management.
- Coordinate with cross-functional teams to ensure seamless customer service and order processing.
- Monitor lead conversion metrics and identify opportunities to improve sales effectiveness.
- Ensure data accuracy, consistency, and compliance with CRM standards.
- Assist in CRM process improvement initiatives and standardize sales operations.
- Support ERP and CRM integration activities when required.
- Provide administrative support to the sales team, allowing them to focus on revenue generation.

Key Objectives

- Prevent lead leakage and missed follow-ups.
- Increase lead-to-sales conversion rates.
- Improve customer satisfaction and encourage repeat business.
- Deliver accurate sales and customer performance reports.
- Enhance operational efficiency through standardized CRM processes.




- Support business growth by improving sales coordination and CRM effectiveness.

Qualifications & Requirements

Education

- Bachelor's degree in Business Administration (BBA), Commerce (B.Com), Management, Marketing, or a related field.

Experience

- 24 years of relevant experience in CRM, Sales Operations, Customer Relationship Management, or Customer Support.
- Experience in B2B sales support, healthcare, medical devices, or e-commerce industries is preferred.

Technical Skills

- Advanced Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, charts, and formulas).
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook).
- Working knowledge of Google Workspace.
- Basic understanding of sales pipeline management and sales reporting.
- Experience with ERP integration is an added advantage.

Competencies

- Robust verbal and written communication skills.
- Excellent organizational and time management abilities.
- Analytical and problem-solving mindset.
- High attention to detail and commitment to data accuracy.
- Ability to work collaboratively in a fast-paced environment.

Benefits to the Organization

- Improved lead management and reduced opportunity loss.
- Higher sales conversion through effective follow-up tracking.
- Enhanced customer experience and retention.
- Accurate and timely business reporting for decision-making.
- Increased productivity by reducing administrative workload for the sales team.
- Scalable and standardized CRM processes that support long-term business growth.Role & responsibilities

Preferred candidate profile

📌 Walk-in || Crm Executive (Noida)
🏢 Ayushi Density
📍 Noida