Position Purpose:

Cash Management Operations Role for Current (A2) & Capital Account Transactions, Subject matter expert in handling ODI, FDI, ECB and BOLOPO cases. To ensure timely and error free processing of transactions related to Capital Account, FCY remittances (A2) and regulatory checks to ensure compliance of the regulatory guidelines and Banks policies.

Direct Responsibilities

Scrutiny of ODI, ECB, FDI & BOLOPO documents and transactions and to perform regulatory checks to ensure compliance of the Indian regulatory guidelines and Banks policies.

Operations Management

- Ensure that the Capital Account Transactions are in line with the laid down operational procedures and prevailing regulatory guidelines
- Timely and error free processing of Capital account transactions.
- Interact with Clients, Commercial teams, Branches, Back Office, CCC, Legal, Compliance, Finance and other internal and external stake holders on relevant topics for effective delivery of operations.
- Ensure Audit comments are closed on time and minimized on best effort basis
- Ensure implementation of laid down operational procedures and review them periodically
- Support business, client and teams in advising FEMA related queries.
- Monitor TAT’s, operational efficiency level and minimize error & incidents rates, resolve customer & branch complaints and queries.
- Monitor pending workflows queues.




- Well versed in FEMA & RBI regulatory framework and possessing a broad understanding of banking operations with emphasis on Cash Management Operations in line with regulatory requirements

Customer Service

- Ensure highest levels of operational efficiency in transaction processing and minimize error & incident rates
- Resolve customer & Branch complaints and queries
- Co-ordinate with Back offices for efficient Client delivery

Compliance

- Co-ordinate with Branches & BO for submission of regulatory & internal returns on time.
- To strictly comply with internal guidelines on Code of conduct

Risk Management

- Ensure strict adherence to process notes and procedural guidelines.
- Report any incident in the “incident management system” and put in place controls to ensure that similar incidents do not recur.
- Report all customer complaints / claims as per laid down guidelines.
- Ensure timely implementation of all audit recommendations.
- Bring Direct contribution to Banks operational permanent control framework.
- Ensure appropriate escalation to management and/or permanent control (or compliance as appropriate) as soon as an issue is identified.
- Comply with internal and external regulatory and compliance requirements.
- Comply with the Banks standards of Code of Conduct
- Comply with the Banks IT Security policies.

📌 VP / AVP - Cash and Trade Operations (Mumbai)
🏢 Riverforest Connections
📍 Mumbai