Position: Voice Process Associate / Tele-Counsellor

Location: Hyderabad, Warangal, Karimnagar (On-site across centers)

Working Days: 6 Days a Week (Tuesday – Sunday)

Timings: 10:00 AM – 07:00 PM

CTC: Up to ₹3.5 LPA + Uncapped Performance Incentives

About Physics Wallah (PW) – Vidyapeeth

Physics Wallah (PW) is India’s leading EdTech unicorn transforming student learning nationwide. As part of our high-impact expansion across Hyderabad, Warangal, and Karimnagar, PW Vidyapeeth is hiring dynamic Voice Process Associates . In this role, you will act as the brand ambassador and primary voice of PW, driving student success and high-volume admissions through student counselling, consultative communication, and call lifecycle management.

Key Responsibilities

- High-Volume Call Operations: Execute inbound and outbound call strategies to convert high-intent prospective student and parent inquiries into enrollments.
- Consultative Student Counselling: Provide end-to-end course advisory, detailing academic curriculums, batch schedules, scholarship schemes, and fee structures.
- Pipeline Management & CRM Operations: Track lead lifecycles, conduct timely follow-ups, maintain high call quality compliance,



and log accurate engagement data in CRM systems (Salesforce / LeadSquared).
- Cross-Functional Collaboration: Partner with center management, regional sales teams, and ground counsellors to streamline lead hand-offs and drive admission conversion rates.
- Brand Advocacy: Deliver student-centric communication to uphold Physics Wallah's brand reputation and maximize outreach campaigns.

Must-Have Qualifications & Core Competencies

- Experience: 1–3 years in high-volume Voice Process, Inside Sales, Customer Success, or Tele-Counselling roles (EdTech or Test-Prep experience preferred).
- Multilingual Fluency: Professional verbal communication in English and Telugu (Mandatory); proficiency in Hindi is a strong advantage.
- Key Skills: Lead qualification, active listening, objections handling, CRM data entry, and phone etiquette.
- Technical Aptitude: Familiarity with cloud telephony platforms (Exotel/Ameyo) and CRM tracking tools.

What We Offer

- Competitive fixed salary (Up to ₹3.5 LPA) + high-yield performance incentives.
- Career growth path into Team Lead, Quality Assurance, or Sales Operations roles.
- Accelerated professional development in a fast-scaled EdTech workplace.

📌 voice process associate (Hyderabad)
🏢 PW (PhysicsWallah)
📍 Hyderabad